Project: Terminal Capacity Review in Terminals 4 & 5 Background Over 35 airlines had to move to Terminal 4 to enable Terminal 2 to be re-built. It was essential that Terminal 4 had the necessary capacity to accommodate these rapidly expanding airlines .
Our role Active Thinking was asked to undertake a complete 5-8 year capacity review of Terminal 4 to ensure all airlines could be accommodated.
We developed a new framework to assess terminal capacity. We procured all the computer modeling for the review, encompassing every aspect of the passenger, baggage and surface access processes. A cross-functional team analysed and judged the modeling output so that all functional areas used a common data set and approach.
A series of workshops with senior directors then went through all aspects of the passenger experience.
Outcome Agreement that extra capacity would have to be delivered before all the airlines could move to Terminal 4. Over £100M of additional pro-active capital investment to ensure the passenger experience was not affected as the moves progressed. Payback achieved within 8 years. Reputational damage - similar to Terminal 5 – avoided. Over £10M in operational savings.