Background BUPA needed to develop smaller and more efficient hospitals to increase their market share. To be profitable they needed to have a cost base which could flex with revenue. To do this, BUPA would have have to outsource functions previously undertaken in-house to adjacent NHS Trust Hospitals.
Hastings was the first hospital to use this model.
Our role We supported the general manager to develop the operating processes and patient experience for the hospital. This involved mobilising BUPA to implement the new operating model. Planning had been undertaken 5 years earlier. It needed to be updated and streamlined to make it a reality for operational use.
We delivered stakeholder management, process design and operational readiness for the hospital, ensuring profitability was achieved as early as possible.
Outcome The hospital opened on time despite significant logistical and resource issues. A collaborative culture was created, allowing the hospital to grow quickly. Profitability was achieved within 2 years. The hospital successfully demonstrated that income and cost base could move in parallel..